Unable to Restore a Backup
- Catherine Hillier (Unlicensed)
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Problem
I’ve created a backup of my Storyflow Project but I’m not able to restore it.
Potential Error Messages:
You may see the 503 Error Message
Solution
Check the following suggestions in order:
Check where your Backup was created. It must be created under the “Backup” tab, not the “Bundle” tab.
Check where you are trying to do the restoration. It must be under the “Backup” tab, not the “Bundle” tab.
Do not click the Backup/Bundle/Restore button multiple times
Wait 5 minutes then refresh your browser and check again
Ensure you have the correct permissions - example: you cannot Restore Backups without the Workspace Permission “Admin” ( see this article)
To learn more about the difference between Backups and Bundles, click here.
If this does not resolve your issue, please reach out to support@motive.io and we are pleased to assist further. If you do, please include the results of the above steps so that we understand what you’ve already tried to do to resolve this.