Unable to Add/Remove/Delete Learners

Owned by Catherine Hillier (Unlicensed)
Last updated: Mar 05, 2024
1 min read

To learn more about Troubleshooting, take the Troubleshooting for Authors course in Motive Academy.

Problem

I’d like to delete learners from Motive but I cannot find the settings to do so. When I look at the Learners screen in Launch there is no ability to delete them.

Solution

Check the following suggestions in order:

  1. Only individuals with the Identity Organization Admin can delete Learners. This is done in the Manage Organization area. You can find instructions here.

 

If this does not resolve your issue, please reach out to support@motive.io and we are pleased to assist further. If you do, please include the results of the above steps so that we understand what you’ve already tried to do to resolve this.