Quick Links

Devices

The VR headsets the Learners will use in the training.

About

At the start of a learning session, a Learner enters a 9-digit code within the VR headset, and then the device will appear in the Devices list.

For a given device you can see the errors, warnings, and debug statements as training is in session. Click on the View Details button next to the device name. This is very helpful information to send Motive staff when a support ticket is created to assist with resolving issues on the developer side.

Please note that if you see Windows 10 devices in the list this is due to testing from Unity it logs as Windows 10 devices as opposed to the APK on the headset.

A great tip is to name the device so that you can quickly match the device to the appropriate learner. In the headset, under the menu at Admin>Device Info, you will see a serial number that matches the one in this list, so you can identify the correct device and re-name it.

Anatomy

To Access Devices:

1. In Launch, choose your Organization if more than one

2. Click “Devices”

Devices Actions:

3. Refresh the Devices list after making a change

4. You will provision new Devices here*

5. Search for a specific Device

6. Use the edit icon in the Name column to give your Device an easy to identify name

7. See Device logs here – this can be particularly helpful information for Motive Support in troubleshooting

8. Delete this Device

Provisioning Devices

To provision your device, click here for instructions.