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The first step would be to go through the authentication steps in detail one more time. First, identify if your device is pointed at Launch or Storyflow. You’ll see this when you open the scenario:
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2. Then follow the instructions here - It must be pointed to Storyflow, not Launch.
Per the instructions, you must get the authentication number from the headset and then enter them in the Storyflow Project you want to connect. When you click on the checkmark after entering the number in Storyflow, you will see a confirmation message in Storyflow. If you see an error message, please provide this to support.
If this does not resolve your issue, please reach out to support@motive.io and we are pleased to assist further. If you do, please include the results of the above steps so that we understand what you’ve already tried to do to resolve this.
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