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For an overview of Bundles and Backups, click here.

This article describes how to create a Backup of a Storyflow Project and how to use that Backup to restore the Project contents in a new Storyflow Project.

Video Instructions

Create a Storyflow Backup and Restore in a New Project.mp4

Written Instructions

Steps in creating a Backup

These steps will allow you to create a backup file of your Storyflow Project that you can then save to your computer for a secure backup, or you can then take this Backup and create a duplicate copy in a new Project.

  1. Open the Storyflow Project

  2. Go to the “Backups” tab at the top of the page

  3. Give the Backup a name

  4. Add an optional Description

  5. Click “Back Up”

Do not click Backup multiple times!  Give it at least five minutes and then refresh and see if it is in the list on the right.  

Once complete, you will see the Backup published on the right hand side of the page.

Download the Backup

To download the Backup to your computer, click the ellipses to the right of the file name and choose “Download”.

Restore a Backup

Only individuals with the Admin Permission for the Workspace you are in may do Restores (see this article).

Once you have a copy of the Backup file, you can duplicate the Scenario in a new Project.  

  1. Open the new Project in Storyflow

  2. Go to the “Backups” tab at the top of the page

  3. Click “Restore”

  4. Attach the file you previously downloaded per the instructions

  5. Wait for confirmation

Instead of using drag and drop, you can also click in the drop zone, navigate and select the Backup file.

Do not click Restore multiple times!  Give it at least five minutes and then refresh the browser.  

Once complete, you will see the Backup Restored by navigating to the Home Dashboard in Storyflow and looking at the Scripts/Catalogs/etc.

Common Troubleshooting

Issue:  My Restore/Backup did not work

Troubleshooting steps to try in order:

  1. Do not click the Backup/Bundle/Restore button multiple times

  2. Wait 5 minutes then refresh your browser and check again

  3. Ensure you have the correct permissions - example: you cannot Restore Backups without the Workspace Permission “Admin” (see this article)

  4. Contact Motive Support with any details/error messages

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