Creating Intents is an iterative process. We’ve collected some best practice suggestions for you to follow:

Tip 1: To create an intent, think of different ways to convey the meaning of the intended message

Example:

This “Greeting Intent” is to greet the employee to the meeting.

• Note that the same intention is structured in different ways with each phrase

• We strongly suggest adding in all forms of slang and abbreviations. So add examples of both:

  • Thanks and Thank you

  • Meet and Meeting

  • Join and Joining

  • If you were adding “Hello” then also include: Hey, How’s it going, Howdy, Hi, S’up etc…

Tip 2: It can be helpful to canvas colleagues and friends on how they would say things to convey the meaning of the intent

They may have ideas you had not considered.

Tip 3: The more varied examples you can provide the better the intent will be

• Concentrate on a variety of ways to convey the same meaning with different sentence formations, slang and grammar as opposed to strictly focusing on the number of phrases

• We strongly suggest adding in all forms of slang and abbreviations. So based on our Greeting Intent above, add examples of both:

  • Thanks and Thank you

  • Meet and Meeting

  • Join and Joining

If you were adding “Hello” then you could also include: Hey, How’s it going, Hiya, Howdy, Hi, Welcome, S’up, etc…

• Try including grammatical errors and misspellings

• Try include phrases the agent could think was being spoken. An example of this was in a hospital environment where the medical phrase was “Uterine Tone” so we aded the Intent “You’re here in town”.

Tip 4: Do NOT share phrases across Intents

This can cause the Agent processing to fail. Ensure you are using specific language for each intent.