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Info

For an overview of Conversational AI, click here.

About Agents

All Intents and keywords are tied to an agentAgent. The agent Agent is the part of the system that is processing the language and determining keyphrase and intent Intent matches. An agent Agent is tied to a specific language. Typically a project only needs one agent Agent (unless there are multiple languages being used). Each keyphrase and intent Intent catalog needs to be connected to an agentAgent.

How Do You Create an Agent?

  1. Navigate to the AI section of the dashboard

  2. Click the “Agents” tab and then “Create”

  3. Fill in the necessary information