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Create a Backup
Before progressing, ensure that you understand when to use a Bundle and when to use a Backup.
These steps will allow you to create a backup file of your Storyflow Project that you can then save to your computer for a secure backup, or you can then take this Backup and create a duplicate copy in a new Project.
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Only individuals with the Admin Permission for the Workspace you are in may do Restores (see this article).
Once you have a copy of the Backup file, you can duplicate the Scenario in a new Project.
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Once complete, you will see the Backup Restored by navigating to the Home Dashboard in Storyflow and looking at the Scripts/Catalogs/etc.
Common Troubleshooting
Issue: When I upload the file to restore, I see an error message “Caution: This backup file may not be correctly formatted. Proceed only if you are sure.”
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This is caused by one of two things:
You renamed your backup and removed the word “backup” from the file name
You are trying to Restore a Bundle or another file
Troubleshooting steps to try in order:
Check to make sure the file is a Backup file - not a Bundle and continue
Issue: My Restore/Backup did not work
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Do not click the Backup/Bundle/Restore button multiple times
Wait 5 minutes then refresh your browser and check again
Ensure you have the correct permissions - example: you cannot Restore Backups without the Workspace Permission “Admin” (see this article)
Contact Motive Support with any details/error messages